Google regrets for accidentally banning Gmail Accounts

Dec 12:  The search engine leader and Internet giant Google Inc has expressed regret over allegedly disabling a few Gmail accounts in qualm of conflicting spammers. Google apologises to its users for restricting their Gmail account in its official website www.google.com.

“I understand that some of you have had a frustrating experience with your accounts being inappropriately disabled. Our team is aware of the problem, and our engineers are investigating this matter,” said Google in its website.

Google has also thanked the users for brining this problem before the Google engineers’ team by posting complaint on Gmail Help Forum. “Thanks for bringing this to our attention,” added Google.

The problem began late on December 05, when several of the Gmail users could not open their account or found that their mail could not reached to its destination instead it bounced backed. Some of them had posted written complaint on Gmail Forum and put the problem in front of Google staff.

The employees who monitor the forum came to know what’s the real problem is all about and later on December 06, they had sorted out the problem and regret in its ‘Gmail Guide’ declaring that things will be back to normal.

“Our efforts to prevent breaches of our Terms of Use (policy) caused a number of users to be incorrectly identified. This most meant as spammers or other abusive users,” said Google in its Gmail Guide.

Explaining the situation, Google trouble shooting team clarified, “It was the result of an effort by Google to bar such users from the Gmail service. Users whose accounts were disabled by mistake should have regained access to them by that point, without losing any of their account data.”

Accepting its mistake, Google also praised the regular performance of its employee, “Our engineers work diligently to combat spammers …. With this in mind, our engineers have built a monitoring system to minimise the impact that some of you ended up feeling.”

Though Google has not released in numbers that how many users suffered through this problem, but it seems only few consumers out of massive Google users faced the problem.